sight lines

A sight line determines what is revealed, what is withheld, and when perspective changes. It's also a useful way to describe how I approach the experience industry: looking for emerging patterns, questioning familiar assumptions, and noticing what is only just coming into view.

Here you'll find brief observations, considered reactions, and ideas I'm still testing. Some begin as LinkedIn posts; others remain unfinished conversations. The ones that prove worth pursuing become longer essays on the Drawing Board.

Featured
Experience Design, Repeat Visitation, Standing Out From The Crowd
Sense of Self, Perceived Status, and the Reasons People Come Back
Experience Design, Repeat Visitation, Standing Out From The Crowd

What actually earns return visits? Eight qualities, not the biggest ride. Resonance, connection, transformation, and the ones operators usually underrate. 

Reading Time: 1min 34sec

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Experience Design, Repeat Visitation, Standing Out From The Crowd
Future Thinking, Signals and Patterns, Ridiculous to Reality
There's No Data About the Future. Only the Past.
Future Thinking, Signals and Patterns, Ridiculous to Reality

There's no data about the future. Only the past. We don't repeat history exactly, but we repeat patterns, and most people stop watching too soon. 

Reading Time: 1min 36sec

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Future Thinking, Signals and Patterns, Ridiculous to Reality
Experience Design, Differentiation
Differentiation Isn't a Feature. It's a Philosophy.
Experience Design, Differentiation

Differentiation isn't a feature, it's a philosophy. Two waterparks can have near-identical slides and produce completely different Saturdays — shade, clean bathrooms, and food choices do the real work.

Reading Time: 1min 26sec

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Experience Design, Differentiation