services
DESIGN AS A BUSINESS STRATEGY
We work across a range of sectors including Attractions, Leisure, Tourism, Transport, and Government Advisory, with clients who rely on delivering exceptional experiences to their customers because they recognise this is a vital strategy to better customer satisfaction, improved engagement, brand loyalty and active word of mouth recommendation.
Contact us to discuss your project.
THE POSSIBILITIES
FOCUS
Customer Experience Analysis, Planning and Strategy - for Creating, Developing or Improving
Early Stage Experience Planning for Theme Parks, Attractions, Tourism and Leisure Destinations.
Passenger Experience analysis and forward strategy for mass, premium and custom transportation modes, transport hubs and T.O.D.s.
Customer Experience Design, Quality and Effectiveness review for existing or new development projects.
One-off, Monthly, or Quarterly Consulting, Peer Review and Expert Advisor or Board Advisor.
Project Development and Master Planning
Master Planning for Attractions, Theme Parks, and Indoor Entertainment Centres. Master Planning for Leisure Developments and Destinations.
Project Feasibility and Competitive Analysis.
Creative Direction and Experience Development
Concept Development and Creative Direction for Theme Parks, Attractions and Museums.
Future Planning, Visioning, Concept and Narrative Development.
Design Review, Quality and Contractor Review, Peer Review and Expert Advisor on a project basis or as ongoing consulting and advice.
More specialised consulting is also possible. Contact us to discuss any project or question.
WHAT CAN BE ACHIEVED
WE DEVELOP YOUR MARKETABLE ASSETS AND COMPETITIVE EDGE
We develop your uniqueness, design landmarks and iconic structures and give you something to brag about. This may be through unique destination development, attraction or localisation strategies. This is all about getting customers to your door.
Differentiate from competitors.
Develop assets that feed new marketing initiatives.
Create features and landmarks that are recognisable, iconic and "instagramable".
WE CREATE RICH, ENGAGING EXPERIENCES...WE HELP MAKE LOYAL CUSTOMERS
Customer experience is at the core of all our work. We apply strategies of design psychology, storytelling, communication, emotional and cultural relevance to create more engaging
Promote extended stays, greater loyalty and perceptions of value.
Achieve a “WOW factor” and give your customers something to talk about.
Strengthen weak areas and build a strong end-to-end experience.
WE INCREASE RETURN VISITS & WORD-OF-MOUTH ADVOCACY
The aim is to deliver cohesive, memorable experiences to your customers. To have them walk away raving about their experience, wanting to return soon, share and recommend your business to friends and family.
Develop customer loyalty and visit frequency.
Generate comments and sharing and make customers your best salespeople.
Give customers the ‘memory moments’ and tools to keep you front-of-mind.
WE ENRICH BRAND VALUES THROUGH ENGAGING AND IMMERSIVE ENVIRONMENTS
At the point where a message needs to take a physical shape; an exhibit, visitor centre, retail space, attraction, facade, icon, entryway or landmark - we bring a strong resonance to product and brand with interactive and immersive experiences and clear engagement.
Enrich and deepen engagement across the entire customer journey.
Extend your core message into the physical aspects that represent it.