SERVICES

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“Et eliquia ne nos eiuntio et ad que et qui beruptas delendebit anihil int et am ipsam nonsectur s”

Joe Smith - CEO

““Cil evellaborem nulpa quae corro quam ullibus etvelit, que prem hit poribusam quae lit id quia ium consequaecus doluptaecto tet od mos dit vendaepudi cuseum fuga. Ihicti restotae endio.”

Joe Smith - CEO

“Et eliquia ne nos eiuntio et ad que et qui beruptas delendebit anihil int et am ipsam nonsectur s”

Joe Smith - CEO

““Cil evellaborem nulpa quae corro quam ullibus etvelit, que prem hit poribusam quae lit id quia ium consequaecus doluptaecto tet od mos dit vendaepudi cuseum fuga. Ihicti restotae endio.”

Joe Smith - CEO

Design as a Business Strategy

Across a range of sectors including tourism, transport, and government, we work with clients who rely on delivering exceptional experiences to their customers because they recognise that this is a vital strategy to better customer satisfaction, improved engagement, brand loyalty and active word of mouth recommendation.

The Services The Possiblities
Creative Direction and Experience Development Creative Direction and Design for Theme Parks, Attractions and Museums.
Future Planning, Visioning, Concept and Narrative Development.
Project based or ongoing consulting and advice.
Project Review, Design Review, Quality and Contractor Review
Master Planning Master Planning for Attractions, Theme Parks, FEC and Indoor Entertainment Centres
Master Planning for Leisure Developments and Destinations.
Project Feasibility and Competitive Analysis.
Leisure Project and Destination Development Master Planning for Tourism, Leisure Developments and Destinations.
Strategy, Creative Direction and Experience Development.
Future Planing, Visioning, Concept Development.
Project and Design Review, Quality and Contractor Review.
Customer Experience Analysis and Strategy For Theme Parks, Attractions, Museums, Tourism Destinations, Transport Hubs
Future Planning, Analysis and Strategy, Recovery Strategy
Project Review, Design Review, Quality Review, Expert Representative.
One-off Projects, Monthly/Quarterly Consulting, Board Advisor.

Other more specialised consulting is possible. Contact me to discuss any question Contact me...

WHAT CAN BE ACHIEVED


WE DEVELOP YOUR MARKETABLE ASSETS AND COMPETITIVE EDGE

We develop your uniqueness, design landmarks and iconic structures and give you something to brag about. This may be through unique destination development, attraction or localisation strategies. This is all about getting customers to your door.

Differentiate from competitors.

Develop assets that feed new marketing initiatives.

Create features and landmarks that are recognisable and iconic.

WE CREATE RICH, ENGAGING EXPERIENCES...WE HELP MAKE LOYAL CUSTOMERS

Customer experience is at the core of all our work. We apply strategies of design psychology, storytelling, communication, emotional and cultural relevance to create more engaging customer journeys.

Promote extended stays, greater loyalty and the perception of enhance value.

Achieve a “WOW factor” and give your customers something to talk about.

Strengthen weak areas and build a strong end-to-end experience.

WE INCREASE RETURN VISITS & WORD-OF-MOUTH ADVOCACY

The aim is to deliver cohesive, memorable experiences to your customers. To have them walk away raving about their experience, wanting to return soon and recommending your business to friends and family - that’s the end goal

Develop customer loyalty and frequency.

Generate talk and make customers your best salespeople.

Give customers the ‘memory moments’ and tools to keep you front-of-mind.

WE ENRICH BRAND VALUES THROUGH ENGAGING AND IMMERSIVE ENVIRONMENTS

At the point where a message needs to take a physical shape; an exhibit, visitor centre, retail space, attraction, facade, icon, entryway or landmark - we bring a strong resonance to product and brand with interactive and immersive experiences and clear accessible touch-points.

Enrich and deepen engagement across the entire customer journey.

Extend your core message into the physical aspects that represent it.